Blog

Notes from the team building voice agents that pick up.

engineering

Why most voice agents still sound like a 2009 IVR

Silence on the line is not a feature. It is why people hang up. Here is how we stopped it.

omnichannel

Phone, WhatsApp, chat — one agent, one memory

If they already told you their account number on the call, do not ask again in chat.

enterprise

Collections in India without sounding like a scam

Language, DND, the ledger, and a human when the account is messy. That is the product.

engineering

Ship a voice agent this week, not this quarter

The same path you try in the hub is the path that answers production calls.

product

100+ apps, used while the caller is still talking

A voice agent that cannot look anything up is just a polite hold message.

product

Voices people will stay on the line for

A Hindi flag in a dropdown is not a voice stack. Pronunciation, interruptions, and numerals are.

enterprise

Minutes, not seats

Contact centers already buy talk time. We did not invent a tax so a supervisor could watch a dashboard.

engineering

From a hub preview to a real phone number

If it works in the console, it should work on the trunk. Anything else is a trap.